Your privacy at the dentist — a plain-English guide

What VoxDenta is

VoxDenta is an AI scribe. During your appointment it listens to the conversation between you and your dental team, and turns it into written notes for your dental record. This means your dentist can look at you and talk with you, instead of typing while you speak.

VoxDenta does not diagnose you and does not make decisions about your treatment. Your dentist reads and checks every note before it is saved.

What is recorded

• An audio recording of the appointment, started manually by your dental team.
• A written transcript of that audio, and the clinical note created from it.

There is no wake word and nothing is always-on. Recording only happens when a member of your dental team starts an appointment in the app, and it stops when they end it.

VoxDenta does not ask your dental practice to type your name or a patient number into the system. Of course, if names or personal details are spoken out loud during the appointment, they will appear in the recording and the transcript.

Where it is kept and for how long

• Recordings, transcripts and notes are stored in Australian data centres in Sydney.
• They are encrypted, both while being sent and while stored.
• Recordings are kept for up to seven years, which matches how long health records are normally kept, and are then deleted automatically.

Who can see it

Your recording and notes belong to your dental practice. Only the practitioner who was signed in during your appointment can open them. VoxDenta staff do not routinely access your recordings.

Before notes are shown to your dental team, VoxDenta runs a personal-information redaction pass. Dentists see redacted transcripts and compiled, clinically relevant notes for their practice, so we can meet our medical and legal compliance obligations.

You are also welcome to ask your dentist to show you the notes and transcripts from your appointment. Your dental practice can decide how best to share them with you in a safe and private way.

Your information is not sold and is not used for advertising. VoxDenta uses a small number of trusted technology providers to turn speech into text and to run the service securely. Those providers are not permitted to use your information to train their own AI models.

Your choices

• You can say no. If you would rather not be recorded, tell your dental team. They can take notes the usual way, and your care will not be affected.
• You can change your mind during the appointment and ask them to stop.
• You can ask your dental practice for a copy of the notes about you, or ask them to have your recording deleted. Requests to delete a recording are actioned within thirty days.

Start with your dental practice for any of these requests — they hold your record and can make the request on your behalf.

Questions or concerns

If your dental practice cannot answer your question, you can contact VoxDenta directly using the contact form on this website. VoxDenta is operated by Applied Health Science Pty Ltd in Western Australia, and follows the Privacy Act 1988 and the Australian Privacy Principles.

Contact VoxDenta

This page is a plain-English summary written for patients. The full legal version is the Privacy Policy and Terms of Service.

Read the full Privacy Policy and Terms of Service

Accessibility

We want everyone to be able to read this page. Using the controls at the top of the page you can have it read aloud, make the text larger, or switch to a higher-contrast display. Your choice is remembered on this device.

• The whole page can be used with a keyboard alone, and works with screen readers.
• Headings, links and buttons are labelled so assistive technology can describe them.
• Read-aloud uses your own device's built-in voice, so nothing you read here is sent anywhere.
• If you need this information in another format, such as large print, contact us through the contact form and we will arrange it.